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Frequently Ask Questions

REgistration

Q: I am having trouble registering for your events on SportWrench. SportWrench indicates My club does not have the correct sanctioning to enter THE event.

A: Log into their SportWrench account and do the following:

  • Click the My Club tab
  • Click the blue "Edit My Info" button
  • Check the box on the sanctioning line for AAU
  • Enter their AAU information including:
       -AAU Club Code
       -Primary Member ID
       -Primary Member Zip Code
 
  • Then scroll to bottom and click submit.

If following these steps does not resolve the issue, please contact SportWrench directly at info@sportwrench.com.

Membership

Q: Do I need AAU Memberships to participate?
A: Yes
 
Q: What memberships are required?
A: Each player on the roster must obtain a valid Athlete Membership. Each Coach on the roster must obtain a valid Non-Athlete Membership. Each club must obtain a valid AAU Club Code. The following page on our website can further help: www.neaauvolleyball.org/rosters-insurance
 
Q: Where do I acquire the AAU memberships?
 
Q: I applied for my membership a while ago, but I haven't yet received my membership confirmation. Do you know how much longer it will take?
A: The AAU background check process can take between 3-7 days to clear. If it is taking longer than 5-10 days, AAU Compliance should be contacted directly to determine the status of the membership: 407-934-720, aoandasan@aausports.org
A: NEAAU Volleyball strongly recommends all coaches apply for their AAU Non-Athlete membership as soon as possible. Non-Athlete AAU Memberships can take between 5-10 days to clear the AAU background check screening.  More on AAU Background Screening >
 
Q: How can I apply my AAU Club Code to a player/coach membership?
A: This can be accomplished in two ways. The Membership Look Up portal can be used or Jackie Markham (jackie@aausports.org) at the National Office can be contacted. Jackie is the head of the membership department in Orlando.
 
Q: When does my membership expire?
A: The AAU Membership year runs from September 1 through August 31. On September 1st, all AAU Memberships expire and must be renewed to be eligible to participate during the upcoming season.

ROSTERS

Q: How do I add players to my Roster in SPortwrench?

A: Please follow the below steps:

  1. Log into your SportWrench account
  2. Go to your Athletes tab
  3. Click on the Age column to sort your players by age
  4. Use the left check box to select all the players on the same team
  5. Scroll to the top and use the green Add to Team button and select their team and all players will be added at once.

You can also add Uniform numbers and positions from the athlete tab using the "uni" column and the "position" column which saves you from having to open each athlete profile. 

Q: How do I add Coaches to my roster in SportWrench?

A: Please follow the below steps:

  • Log into your SportWrench account
  • Go to Staff Tab
  • Use check box to the left of staff name and then "add to team".  
  • Click staff name.  Click Teams link in top to set the role on team
Q: When I import my players in SportWrench why is it that a player/coach is not available to add to my roster?
A: In many cases this is because the club's AAU Club Code has not been applied to that player's/coach's personal AAU membership? You can apply an AAU Club Code to a player's or coach's membership by using the AAU Membership Lookup Tool > | Roster Tips >
A: All coach (Non-Athlete) memberships must clear the AAU background check. If a coach's membership does not have a valid membership or their membership has not yet cleared the background check process that coach is not available yet to be added to the roster. Roster Tips >
 
Q: I am trying to add a player to my roster, but the player will not save to my roster.
A: In many cases this occurs when a player has a valid AAU membership, but the player is not age eligible for the division.
 
Q: Ho do I review my event roster?

A: Please follow the below steps

  1. Click My Team Events
  2. Click blue Manage Teams button next to event.  
  3. See all teams registered for that event highlighted in Green
  4. Click a team.  You will either see a green banner that says "Team Validation Passed" which means your roster is valid.  If you see a red banner that says "Team Roster Validation Error" this means there are roster errors.  Click that link and the system will explain what the errors are. 
Q: How do I fix a Primary Coach roster error?
A: This error alert means that the coaches primary team is not playing in the event. SportWrench requires all coaches to be assigned as a 'Primary' on at least one team playing in the event. Only Primary Coaches receive QR Codes for entry into the event.  To resolve this error, click the coaches name on the roster.  In the middle of the page you will have the option to change that coaches primary team FOR THIS EVENT ONLY.  If the coach is identified as a Primary Coach on a team that is NOT participating in the event, his/her status as a Primary Coach for that team will not change.
 
Q: How do I check in my team for an event on SportWrench?
A: Please follow the below steps:
 
  1. Login into your SportWrench account
  2. Click on My Team Events
  3. Click the blue Manage Teams button
  4. Click the link for Online Check-in
  5. Check-in your team (s)
*Once checked-in online your roster(s) will be locked. To unlock your roster, please see the next FAQ below
*Once checked-in, team coaches will receive a QR Code that must be scanned by NEAAU admission staff to gain entry into the event
*You will not be able to check-in a team if there are roster errors.
 
Q: I need to update my event roster, but I have already checked-in ON SPORTWRENCH
A: To unlock your roster (if before the roster deadline for the event), please email steve@neaau.org.